Lunaria Cerámica was founded in 2023 in Córdoba Capital, Argentina, with a passion for creating without limits and turning our ideas into unique pieces.
All of our low-fire, food-safe ceramic pieces are handmade with lots of love and dedication.
Because of our handmade process, both our available stock and custom order slots are limited.
We generally open our custom order slots approximately every two months.
Between each batch, we open a form for those who would like to join our waiting list. This way, those who sign up will be contacted in order of participation when slots become available again.
⚠️ At the moment, custom orders are only available to customers in Argentina. We are working on enabling custom orders with international shipping. Once they become available, we will announce it through our social media.
We always announce the dates of our restocks and custom order openings in advance through our Instagram: @lunaria.ceramica
We recommend following us and turning on notifications so you don't miss any updates.
Do you offer wholesale orders?
⚠️ At the moment, we only offer retail sales. However, we will be opening wholesale orders later this year.
If you would like us to notify you when they become available, please contact us to join our waiting list. ✨
International purchases 🌎
International payments are made exclusively through PayPal. You can pay using:
Debit or credit card through PayPal.
Available funds in your PayPal account.
Our international prices are listed in U.S. dollars (USD) and include the applicable Argentine taxes and fees.
How much does shipping cost?
Shipping costs are automatically calculated on our website based on your location, shipping method, and the number of products in your order. You will be able to see the shipping cost at checkout before completing your purchase.
⚠️ If you live outside Argentina and would like to purchase a piece as a gift for someone living in Argentina, please do not place the order directly through our online store. Instead, please contact us via Instagram (@lunaria.ceramica) so we can help you arrange the purchase and domestic shipping within Argentina 💗
📍 Córdoba Capital:
You can pick up your order from our pickup point in Nueva Italia (we do not have a physical store) or request delivery through Uber.
Orders can generally be picked up or shipped within 1–2 business days after purchase.
📦 Rest of Argentina:
We ship nationwide through Correo Argentino.
Orders are dispatched within 1–3 business days after payment has been confirmed and generally take 3–10 business days to arrive at their destination.
For detailed information about international purchases and shipping, please visit our International Shipping section on our website.
We ship worldwide, except to countries in the European Union (the reasons are explained in our International Shipping section).
We work with ECAPITAL, an official exporter for DHL and FedEx.
The approximate cost of standard shipping (for example, one mug + plate + spoon) is USD 40–70, depending on the destination, package weight, and selected service.
If the package weighs more than 3 kg, the shipping cost will be higher.
Once your order has been dispatched, estimated delivery times depend on the destination:
🌎 Americas: 4–7 business days.
🌍 Europe: 6–9 business days (excluding European Union countries).
🌏 Asia, Oceania & Africa: 7–10 business days.
⚠️ The delivery times provided are estimates and may vary depending on the destination, selected service, and customs procedures.
Shipping costs DO NOT include any potential taxes, customs duties, or import charges that may be imposed by the destination country.
These charges are the responsibility of the client and may vary depending on the regulations of each country.
For specific information, we recommend contacting your local customs office or shipping carrier.
To protect our pieces during transportation, we use packaging specially prepared for shipping. Each piece is wrapped with:
Two layers of bubble wrap.
An additional layer of corrugated cardboard.
A paper bag.
The pieces are then placed inside a box protected with biodegradable and compostable packing peanuts.
Finally, the box is wrapped with film to provide additional protection during transit.
🌎 International shipments receive reinforced packaging.
⚠️ At the moment, custom orders are available exclusively to customers in Argentina.
To purchase an item from our available stock, the customer must pay 100% of the order value (including shipping costs). International orders are paid through PayPal.
2.1. Unclaimed Orders
Lunaria is not responsible for issues caused by the carrier.
3.1. International Shipping Payment
For international purchases, the shipping cost IS NOT included in the product price and must be paid separately within 24 hours of completing the purchase. If:
The customer does not pay the shipping cost within the established timeframe and does not explain the reason why, or
The customer refuses or fails to pay any applicable taxes, customs duties, or import charges in the destination country,
the amount paid for the product WILL NOT be refunded.
The customer is responsible for obtaining information about and covering any additional costs associated with importing their order into the destination country.
All of this information is made available in advance on our online store and social media. By placing an order, the customer declares that they have read and accepted our shipping and purchase policies.
3.2. Import Taxes
As mentioned above, taxes, customs duties, and import charges may apply to international orders when the shipment reaches its destination. These charges are the responsibility of the customer and vary depending on the country.
For more information, please contact your local customs office or shipping carrier.
3.3. Damage or Loss During Shipping
Lunaria Cerámica is not responsible for damage, loss, or deterioration caused during transportation once the package has been handed over to the shipping company. We are committed to using appropriate and reinforced packaging to protect our pieces during transit.
If you receive a damaged order, you must contact the shipping company immediately to file the corresponding complain.
Keep the package, all packaging materials, and the damaged item until the claim has been resolved.
To assess the case, customers must provide the following:
Clear and detailed images of the damaged product.
A brief written description of the damage.
An unboxing video clearly showing the condition of the package upon receipt.
Claims that do not include the required documentation may not be eligible for a refund or replacement.
This section exclusively establishes the conditions applicable to returns, claims, and compensation.
Products may only be claimed for manufacturing defects within 15 days of the delivery date.
After this period, claims regarding manufacturing defects will not be accepted.
⚠️ Pieces WILL NOT be eligible for compensation due to damage or loss caused during transportation by DHL or FedEx.
Once the package has been handed over to the shipping carrier, its handling and condition become the responsibility of the carrier.
The following are not eligible for returns or compensation:
Sale items or products with special discounts.
Pieces with details or defects that were previously disclosed.
Pieces belonging to the “Adopt a Piece” category.
Products whose description clearly stated a specific characteristic that the customer did not consider before purchasing.
Pieces with small paint marks, lines, transparency, or other variations inherent to the handmade production process that were previously disclosed.
By completing a purchase, the customer acknowledges that they have read the product description and characteristics.
If you receive a piece that is different from the one you purchased due to an error on Lunaria's part, we will cover the shipping costs necessary to solve the issue.
We will ship the correct item from the original order.
The incorrect piece will be held by the customer, and we will remake the correct piece.
The production process may take approximately 2–4 weeks.
If a piece presents a manufacturing defect within 15 days of delivery, we may offer:
A discount coupon for a future purchase, or
A partial refund of the item's value, excluding shipping costs.
The compensation percentage will depend on the type and severity of the defect. As a reference:
Glaze cracking: 10%.
Glaze chipping/flaking: 20%.
Other defects: the percentage will be determined after evaluating the case.
Lunaria Cerámica is not responsible for products that are damaged or lost during transportation.
We use specially prepared packaging to protect our pieces during transit.
If you receive a damaged order, you must contact the shipping company immediately to file the corresponding claim.
Keep the package, all packaging materials, and the damaged piece until the claim has been resolved.
To assess the case, we may request:
Clear and detailed photographs of the damaged piece.
A written description of the damage.
An unboxing video clearly showing the condition of the package upon receipt.
⚠️ Claims that do not include the necessary documentation may not be eligible for a refund or replacement.
Before requesting a return or compensation, you must contact us so that we can assess the situation. To review your claim, we will need:
Order number.
Description of the issue.
Relevant photographs or videos.
A screenshot of the tracking information showing the delivery date, when applicable.
You can contact us through:
📱 Instagram: @lunaria.ceramica
📧 E-mail: [email protected]
🌐 Online store: “Contact” section.
These policies are intended to establish clear conditions and ensure an organized experience for both Lunaria and our customers.
By placing an order, whether for available stock or a custom order, through our online store, forms, or Instagram, the customer declares that they have read, understood, and accepted our policies and terms of purchase.
Making a payment constitutes acceptance of these terms.
If you have any questions about our products, orders, shipping, or policies, you can contact us through:
📱 Instagram: @lunaria.ceramica
📧 E-mail: [email protected]
Thank you so much for choosing Lunaria! 🌙🩷
