Thank you for your interest in our pieces! 💗 Below, we explain step by step how to place your order and arrange international shipping.
We ship worldwide 🌎 (disclaimer below 👇🏼)
Unfortunately, for the time being, we are unable to ship to countries within the European Union due to the new requirements under the PPWR (Packaging and Packaging Waste Regulation), which introduces additional requirements for packaging materials entering the European market.
We are working on finding a way to comply with these new regulations so that we can start shipping to the EU as soon as possible 💗🌎
1. Select your country
At the top of website, select the country you are ordering from. This will enable the “International Shipping” option.
⚠️ IF YOU CANNOT FIND YOUR COUNTRY ON THE LIST, PLEASE CONTACT US TO PLACE YOUR ORDER.
Where can I find the option to select my country in the store?
a. MOBILE VERSION 📲
b. DESKTOP VERSION 💻
2. Choose your piece
Select the product you would like to purchase and add it to your cart.
3. Enter your postal code in the cart
Enter your postal code in the cart and select “International Shipping.”
After that, click on "Go to checkout".
⚠️ If a message appears saying: "We couldn't find this zipcode for -country-. You can try another or change your shipping country” select “change your shipping country” and make sure to select the correct option.
⚠️ IF YOU CANNOT FIND YOUR COUNTRY ON THE LIST, PLEASE CONTACT US TO PLACE YOUR ORDER.
4. Enter your information
Fill in all the information required to place your order.
5. Select PayPal as your payment method
Once you select this option, the store will redirect you to PayPal, where you can complete your payment.
📦🚚 IMPORTANT: THE SHIPPING COST IS NOT INCLUDED IN THE PRICE OF THE PIECE.
Once your order has been placed, please contact us so we can arrange the payment for the corresponding shipping cost.
For the time being, PayPal is the only payment method available for international purchases. Below, you can find more information about the payment methods accepted by the platform.
Once the payment has been made, please contact us via Instagram (@lunaria.ceramica) so we can coordinate your international shipment. Once you’ve placed your order, we’ll provide the courier with your information to arrange the necessary documentation and obtain your shipping cost.
‼️ THIS PROCESS MAY TAKE SOME TIME ‼️
The shipping quote and arrangements depend exclusively on the courier’s business hours and availability. For this reason, there may be some delays during the process.
⚠️ Please note that these arrangements are only handled MONDAY TO FRIDAY (10 a.m. to 5 p.m. – Argentina Time), on BUSINESS DAYS (excluding public holidays and weekends)⚠️
Once we have the shipping cost and all the necessary documentation ready, we will send you a payment link to pay for the shipping cost. If the shipping cost is not paid within 24 hours of receiving the payment link, the full payment will be refunded and the order will be automatically canceled.
⚠️ Please note that the shipping cost DOES NOT include any possible taxes or additional customs duties related to import charges in your destination country. ⚠️
Once we have the shipping cost and all the necessary documentation ready, we will send you a payment link to pay for the shipping.
We work with ECAPITAL, which handles shipments through DHL and FedEx.
The approximate shipping cost for one mug + one plate + one spoon is between USD 40 and USD 70, depending on the destination, package weight, and service selected. If the package weighs more than 3 kg, the shipping cost will be higher. (Currently, FedEx is usually the more affordable option.)
The courier will handle the necessary shipping documentation and provide you with a tracking number.
We ship your package within 1–3 business days after your purchase.
Once your package has been shipped, delivery times depend on the destination:
⚠️ The delivery times indicated are estimates and may vary depending on the destination, selected service, and customs procedures.
Once your package has been shipped:
The shipping cost does not include any import taxes, customs duties, or other fees that may be charged by the destination country.
These charges depend on the regulations of each country. If applicable, the shipping company will inform you of the amount due and how to pay the taxes by email or phone.
These charges are the responsibility of the recipient and vary depending on the country.
If you live outside Argentina and would like to purchase a piece as a gift for someone living in Argentina, please do not place the order directly through our online store.
Instead, please contact us via Instagram (@lunaria.ceramica) so we can help you arrange the purchase and domestic shipping within Argentina 💗
Do you have any questions before placing your order?
Feel free to contact us via Instagram — we'll be happy to help! 🥰
